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Cualquier parecido con la realidad es mera coincidencia. Las opiniones, entrevistas y comentarios aquí expresadas son responsabilidad de su respectivo autor y no representan la opinión de dan-alonso.org ni de sus socios o afiliados.
Qué rayos pasó con dan-alonso.org?
Hola. Tal vez muchos de ustedes se pregunten qué rayos pasó con mi dominio dan-alonso.org. Hace unos dÃas expiró. Estaba con una compañÃa llamada iPowerWeb, que cobra más barato que yo. Aunque como todos sabemos, lo barato sale caro.
Yo intenté pagar mi dominio desde abril como puedo demostrar en el siguiente thread de soporte:
El tiempo pasó y el dÃa antes de que expirara llegó:
On 5/20/05, iPowerWeb Billing Team <billing@ipowerweb.com> wrote:
>
> Recently you requested personal assistance from our on-line support
> center. Below is a summary of your request and our response.
>
> If this issue is not resolved to your satisfaction, you may reopen it
> within the next 7 days.
>
> Thank you for allowing us to be of service to you.
>
> You may update this question by replying to this message. Because your
> reply will be automatically processed, you MUST enter your reply in
> the space below. Text entered into any other part of this message will
> be discarded. In order to be able to update the question, be sure to
> click Reply in your email client first.
>
> [===> Please enter your reply below this line <===]
I don't think that it is fair the $20 reinstatement fee you ask me to pay.
I asked you to charge me at least 1 month in advance and you said
you'd charge 1 day before expiration. You didn't charge that day and i
wrote again to ask if you had any trouble or when you were gonna
charge me. You didn't answer that day.
I've started a transfer to another registrar. I spect not to have any
trouble doing so. I'll do the same with all my domains I've registered
with you so I don't have this trouble again.
Thank you very much.
> [===> Please enter your reply above this line <===]
>
> Subject
> ---------------------------------------------------------------
> Renewal dan-alonso.org
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Michael Layne) - 05/20/2005 09:43 AM
> Dear Customer,
>
> Your account has been suspended due to billing. To reinstate the account please use the following link to update your billing info:
>
> <https://secure.ipowerweb.com/cgi-bin/customer/update.cgi >
>
> Please note that there is a $20 reinstatement fee for all suspended accounts included with your regular hosting renewal fee. If you have any further questions feel free to contact us.
>
> Sincerely,
> Micheal
> Billing Department
> iPowerWeb
> 1-888-511-HOST(4678)
> Please visit our knowledge center at:
> http://kb.iPowerWeb.com
>
> Auto-Response - 05/19/2005 07:57 PM
> Thank you for contacting the iPower Billing Team.
>
> We will respond to your billing inquiry as soon as possible. In the meantime, you may find the answers to your questions by searching our knowledgebase. You may visit: http://helpcenter.ipower.com to begin your search.
>
> Sincerely,
> iPower Billing TeamThank you for contacting the iPower Billing Team.
>
> We will respond to your billing inquiry as soon as possible. In the meantime, you may find the answers to your questions by searching our knowledgebase. You may visit: http://helpcenter.ipower.com to begin your search.
>
> Sincerely,
> iPower Billing Team
>
>
> Customer (Dan Alonso) - 05/19/2005 07:57 PM
> Hello
>
> As you can see in [Incident: 050402-001424], my domain dan-alonso.org
> was supposed to be renewed yesterday. It expires today. I just want to
> ask when you are gonna charge for another year.
>
> Thank you very much.
>
> Regards
>
>
> [---001:001997:64829---]
>
> Regards,
>
> Michael L.
> iPowerWeb Billing Team
> "100% Customer Service! - 100% of the Time!"
>
> P.S. Visit our new Knowledge Center located at http://helpcenter.ipowerweb.com .
>
>
>
Qué chistoso. TodavÃa que me hacen esperar hasta el último momento me cobran de más. Podrán decir, tal vez le cobraron y le rebotaron la tarjeta. Ya que ando sacando mis trapitos al sol, aquà está mi estado de cuenta:
Como se puede ver, el dÃa 18, un dÃa antes de que expirara, tenÃa bastante dinero para un dominio más barato de lo que yo los vendo. También como se puede ver, no hay cargo. Por ahà me mencionaban que tal vez pudiera ser que por alguna extraña y paranormal razón el banco haya rebotado el pago, aún teniendo dinero. En ese caso debieron notificármelo, para poder pagar con otra tarjeta. No me parece justo y no estoy dispuesto a pagar. Ustedes qué opinan?
| Subject: Renewal date [Incident: 050402-001424] |
| From: "iPowerWeb Billing Team" |
| Date: Mon, 4 Apr 2005 09:46:01 -0700 (PDT) |
| To: dan@dan-alonso.org |
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. You may update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded. In order to be able to update the question, be sure to click Reply in your email client first. [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===] Subject --------------------------------------------------------------- Renewal date Discussion Thread --------------------------------------------------------------- Response (Malachi M.) - 04/04/2005 09:46 AM Dear Customer, Your account will be automatically renewed the day before the expiration date with the credit card on file. So long as card is still active and current. If you feel this may be the case and card is no longer valid, please contact us ahead of expiration to prevent expiration. Please disregard any further renewal notices if card is good. If you have any doubts at all on renewals, please contact us so we can be sure that your service is not interrupted. Please note that email address that we have for you on file, must be active & current. Feel free to contact us if you have any questions or concerns. 1-888 511-4678 option 3 iPower Staff Please visit our knowledge center at: http://kb.ipowerweb.com Response (Crystal Lang) - 04/03/2005 01:58 PM Dear Dan Your renewal date for the domain name dan-alonso .org is April 21 2005. IT will auotmacally renew the day before expiration. And the last 4 digits are 5198 american express exp. 5/2008. Thank you for your business. Billing Department iPowerWeb (310) 314-1608 opt.3 Please visit our knowledge center at: http://kb.ipowerweb.com Customer (Dan Alonso) - 04/02/2005 10:41 PM Hello I want to confirm the renewal date for the domain dan-alonso.org. The last four digits of my card must be 5198. Please let me know if they are different the ones you have and in that case how to change my billing info. Thank you very much. Auto-Response - 04/02/2005 10:41 PM Thank you for contacting iPowerWeb’s Billing Team. Your Billing inquiry will be resolved by one of our associates as soon as possible. For your Technical Support needs, please be sure to visit our “help center†by clicking on http://helpcenter.ipowerweb.com. Here you can find helpful answers to most of your technical, as well as billing related inquiries. Thank you for your consideration. iPowerWeb Billing TeamThank you for contacting iPowerWeb’s Billing Team. Your Billing inquiry will be resolved by one of our associates as soon as possible. For your Technical Support needs, please be sure to visit our “help center†by clicking on http://helpcenter.ipowerweb.com. Here you can find helpful answers to most of your technical, as well as billing related inquiries. Thank you for your consideration. iPowerWeb Billing Team [---001:002653:65474---] Regards, Malachi M. iPowerWeb Technical Support Team "100% Customer Service! - 100% of the Time!" P.S. Please visit our new Support Center located at http://support.ipowerweb.com.
El tiempo pasó y el dÃa antes de que expirara llegó:
On 5/20/05, iPowerWeb Billing Team <billing@ipowerweb.com> wrote:
>
> Recently you requested personal assistance from our on-line support
> center. Below is a summary of your request and our response.
>
> If this issue is not resolved to your satisfaction, you may reopen it
> within the next 7 days.
>
> Thank you for allowing us to be of service to you.
>
> You may update this question by replying to this message. Because your
> reply will be automatically processed, you MUST enter your reply in
> the space below. Text entered into any other part of this message will
> be discarded. In order to be able to update the question, be sure to
> click Reply in your email client first.
>
> [===> Please enter your reply below this line <===]
I don't think that it is fair the $20 reinstatement fee you ask me to pay.
I asked you to charge me at least 1 month in advance and you said
you'd charge 1 day before expiration. You didn't charge that day and i
wrote again to ask if you had any trouble or when you were gonna
charge me. You didn't answer that day.
I've started a transfer to another registrar. I spect not to have any
trouble doing so. I'll do the same with all my domains I've registered
with you so I don't have this trouble again.
Thank you very much.
- Hide quoted text -
> [===> Please enter your reply above this line <===]
>
> Subject
> ------------------------------
> Renewal dan-alonso.org
>
>
> Discussion Thread
> ------------------------------
> Response (Michael Layne) - 05/20/2005 09:43 AM
> Dear Customer,
>
> Your account has been suspended due to billing. To reinstate the account please use the following link to update your billing info:
>
> <https://secure.ipowerweb.com
>
> Please note that there is a $20 reinstatement fee for all suspended accounts included with your regular hosting renewal fee. If you have any further questions feel free to contact us.
>
> Sincerely,
> Micheal
> Billing Department
> iPowerWeb
> 1-888-511-HOST(4678)
> Please visit our knowledge center at:
> http://kb.iPowerWeb.com
>
> Auto-Response - 05/19/2005 07:57 PM
> Thank you for contacting the iPower Billing Team.
>
> We will respond to your billing inquiry as soon as possible. In the meantime, you may find the answers to your questions by searching our knowledgebase. You may visit: http://helpcenter.ipower.com to begin your search.
>
> Sincerely,
> iPower Billing TeamThank you for contacting the iPower Billing Team.
>
> We will respond to your billing inquiry as soon as possible. In the meantime, you may find the answers to your questions by searching our knowledgebase. You may visit: http://helpcenter.ipower.com to begin your search.
>
> Sincerely,
> iPower Billing Team
>
>
> Customer (Dan Alonso) - 05/19/2005 07:57 PM
> Hello
>
> As you can see in [Incident: 050402-001424], my domain dan-alonso.org
> was supposed to be renewed yesterday. It expires today. I just want to
> ask when you are gonna charge for another year.
>
> Thank you very much.
>
> Regards
>
>
> [---001:001997:64829---]
>
> Regards,
>
> Michael L.
> iPowerWeb Billing Team
> "100% Customer Service! - 100% of the Time!"
>
> P.S. Visit our new Knowledge Center located at http://helpcenter.ipowerweb
>
>
>
Qué chistoso. TodavÃa que me hacen esperar hasta el último momento me cobran de más. Podrán decir, tal vez le cobraron y le rebotaron la tarjeta. Ya que ando sacando mis trapitos al sol, aquà está mi estado de cuenta:
Detalle de Movimientos FECHA CONCEPTO IMPORTE 30-ABR PAYPAL *DIRECTI 402 935 7733 $266.64 M.N - 16-MAY SU ABONO ... GRACIAS $0.69 M.N 16-MAY SU ABONO ... GRACIAS $992.00 M.N 18-MAY SU ABONO ... GRACIAS $600.01 M.N 18-MAY SU ABONO ... GRACIAS $120.00 M.N 19-MAY PAYPAL *VRTSERVERS 402 935 7733 $950.16 M.N - 19-MAY SU ABONO ... GRACIAS $90.00 M.N 20-MAY PAYPAL *DIRECTI 402 935 7733 $553.00 M.N -
Como se puede ver, el dÃa 18, un dÃa antes de que expirara, tenÃa bastante dinero para un dominio más barato de lo que yo los vendo. También como se puede ver, no hay cargo. Por ahà me mencionaban que tal vez pudiera ser que por alguna extraña y paranormal razón el banco haya rebotado el pago, aún teniendo dinero. En ese caso debieron notificármelo, para poder pagar con otra tarjeta. No me parece justo y no estoy dispuesto a pagar. Ustedes qué opinan?
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